Refund and Returns Policy – TradeSphere inc

At TradeSphere Inc., we want our customers to be satisfied with their purchases. This Refund and Returns Policy explains how returns, exchanges, and refunds are handled for products purchased from our website.

1. Return Eligibility

We may accept return requests for eligible products within [7/14/30] days of delivery.

To qualify for a return, the item must be:

Unused and unopened.
In its original packaging.
In the same condition as received.
With all labels, seals, and packaging intact.
Accompanied by proof of purchase or order confirmation.

Due to hygiene and safety reasons, skincare, body care, beauty, personal care, and wellness products may not be accepted for return if they have been opened, used, damaged, or tampered with.

2. Non-Returnable Items

The following items are generally not eligible for return:

Opened or used skincare products.
Opened or used body care products.
Personal care and hygiene-related products.
Items with broken seals or damaged packaging.
Sale, clearance, or special offer items, unless damaged or incorrect.
Gift cards or digital items, if applicable.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

Your order number.
Clear photos of the product.
Photos of the packaging.
A short description of the issue.

After reviewing your request, we may offer a replacement, exchange, store credit, or refund depending on the situation.

4. Return Process

To request a return, please contact TradeSphere Inc. through our Contact Us page or customer support channel.

Once your return request is reviewed and approved, we will provide instructions for returning the product.

Please do not send products back without approval, as unauthorized returns may not be accepted.

5. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect product.

Original shipping charges may be non-refundable unless the issue was caused by TradeSphere Inc.

We recommend using a trackable shipping service when returning items. TradeSphere Inc. is not responsible for returned items lost during shipping.

6. Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method where possible.

Refund processing times may vary depending on your bank, card provider, or payment processor.

7. Exchanges

Exchanges may be available for eligible products if the item is unused, unopened, and in original condition.

If the requested replacement item is unavailable, we may offer store credit or a refund where applicable.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it may need to follow the standard return process.

9. Refused or Undeliverable Packages

If an order is returned to us due to an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for shipping costs, return fees, or reshipping charges.

10. Product Results Disclaimer

Skincare and personal care results may vary from person to person. Refunds are not guaranteed based on personal preference, scent, texture, or individual product results unless the product is defective, damaged, or incorrect.